Customer support specialist

DEVXED, a well-established product company with a track record spanning over 8 years, is on a growth trajectory with a team that now exceeds 70 professionals. We take pride in fostering the growth of our team and nurturing top talent. As part of our commitment to excellence, we're currently seeking a dedicated Customer Support Specialist to join our team.

In this role, you will play a pivotal part in ensuring that our customers receive top-notch support as they engage with our e-commerce solution on the U.S. market. Our product operates seamlessly on both web and mobile platforms and integrates with major global commerce platforms like eBay and Amazon.

One of the perks of being a part of our dedicated team is the opportunity for continuous learning and development. We offer a Support School, which includes training, workshops, and learning opportunities during the probationary period. This commitment to education is how we cultivate our talent and grow our specialists in-house.

Join us and be a part of delivering outstanding customer experiences worldwide.

Key responsibilities:

• Handling customer inquiries through email, phone calls, and LiveChat on our online marketplace platform.

• Meeting KPIs, including metrics for chat, calls, and maintaining CSAT (Customer Satisfaction) levels.

• Resolving customer queries and concerns across multiple platforms.

• Ensuring an exceptional customer experience.

• Maintaining a positive company image on all utilized marketplaces.

• Multitasking including collaborating with various departments.

Expectations:

• Proficiency in both spoken and written American English.

• A regular in-office presence during weekdays from 7 PM to 4 AM in summer and from 8 PM to 5 AM in winter, based on Eastern Central to Pacific Time Zones.

• Proficiency in Business Correspondence and Multicultural Communication.

• A strong desire for ongoing personal and professional growth.

• Knowledge of a second language is a valuable asset.

• Prior customer support experience is highly valued.

• Basic analytical and mathematical skills.

• Effective handling of challenging communications and interactions.

• Resourcefulness - ability to search for information.

We offer:

• Competitive salary and benefits, including a robust bonus system.

• Compensation for transportation expenses in case of late shifts.

• Free medical service (including dental) in LODE clinic.

• Psychology compensation.

• A well-equipped office with snacks, fresh fruits, and nuts.

• Ergonomic office chairs, such as Herman Miller Aeron chairs, for a comfortable workspace.

• Free Friday lunches from local restaurants and cafes.

• 6 sick days.

• Sports compensation.

Join our team and be a part of delivering exceptional customer experiences on a global scale!