VIP Account Manager

We’re a company providing first-line customer support for the iGaming industry, and we’re growing fast. We’re looking for a VIP Account Manager who knows how to treat clients like royalty and keep things running smoothly.

What you’ll do:

• Provide personalized support to a select group of top clients (~300), handling their inquiries via chat, email, and messaging.

• Assist with bonuses, deposits, withdrawals.

• Analyze client profiles to increase loyalty and growth metrics (GGR, NGR, ARPU, LTV).

• Develop tailored promo plans based on client preferences.

• Handle objections and suggest alternatives to retain clients.

• Collaborate with Backend and Frontend teams on account analysis, bonuses, payments, and platform features.

• Maintain timely reports and coordinate with VIP, retention, and payment teams.

What we expect:

• Experience in the iGaming sphere (~ 1 year).

• Previous experience supporting high-value or VIP clients (chat/email).

• Strong communication skills in English (B2–C1).

• Attention to detail, multitasking ability, empathetic approach, helpful mindset.

• Valid work authorization for Belarus.

We offer:

• 100% remote work.

• 5/2 schedule: 8-17, 9-18, or 10-19.

• Full paid onboarding.

• Perks: health (mental & physical), English lessons, sports, discounts, events, gifts.

• Salary (fixed + KPIs) tied to EUR rate.

If this sounds like your vibe, apply now 🙌

(*) вакансия, планируемая к созданию и/или замещению (перспективная).