Account Manager (digital marketing)

NinjaPromo (as well as DuckDesign) is the top US digital marketing company dedicated to elevating brands through multi-channel marketing solutions, branding and creative design. We truly care about the products we create, and as a community of skilled professionals, we support one another and value each other's ideas.

Our Account Manager is a proactive, client-oriented, and collaborative individual. We constantly evolve our methods to stay on the cutting edge of the industry. Working as an Account Manager provides an opportunity to build long-term client partnerships, make a direct impact on business growth, and progress the career at an exceptionally high rate. That’s our promise to such a candidate.

Planned position, opportunity to make a job offer to two candidates, possibility to start working from June 2026 or even later.

Responsibilities:

— Build and maintain strong long-term relationships with clients, ensuring high levels of satisfaction, trust, and retention;
— Lead all client-facing communication regarding onboarding, subscriptions, renewals, invoices, and overall account health;
— Monitor subscription hours, maintain accurate CRM/project information, and ensure smooth operational processes;
— Collaborate with Project Managers, sales, and cross-functional teams to align client expectations and project delivery;
— Drive renewals, resolve escalations, and proactively identify solutions to support long-term client growth and loyalty.

Required Skills:

• Spoken and written English: C1;

• Strong communication and relationship-building skills with the ability to confidently manage international clients;

• Strong organizational and negotiation skills with the ability to manage multiple accounts simultaneously;

• Ability to handle escalations, difficult conversations, and conflict resolution professionally;

• Analytical mindset with attention to commercial and operational details;

• Prior experience with marketing, design projects, or Web3 clients will be a plus.

We offer all these benefits: flexible hours, remote working, unlimited backing for learning and training. We help each employee set up the conditions to do their best work. While this tends to lead to fantastic achievements and career growth, it also requires a significant commitment.

If you pass our screening, we’ll ask you to take on a few tests that assess how you approach unfamiliar problems. If you’re successful with those, we’ll invite you to a series of interviews.