Sales Manager/ Customer Success Manager

Cyber Investigation is a digital investigation and cybersecurity company helping individuals and businesses navigate online threats. The company specializes in evidence collection, dark web tracking, data recovery, and delivering court-admissible reports for cases such as fraud, data breaches, harassment, and sextortion.

The team operates 24/7, and due to continuous business growth, the sales department is expanding. At the moment, the team is looking for a proactive and results-driven Sales Manager/ Customer Success Manager to strengthen the commercial function and support further revenue growth.

Key responsibilities:

• Handling inbound leads and responding promptly to clients who have been affected by online scams or cyber fraud;

• Understanding each client's situation, providing emotional support, and identifying their needs;

• Consulting clients on the company's services and recommending the most suitable solution package;

• Guiding clients through the decision-making process and closing deals (typically within one call);

• Managing client information and deal flow in CRM;

• Transferring closed clients to the analytics department for further processing;

• Maintaining a professional and empathetic communication style throughout the process.

What will help you succeed in this role:

• Experience in B2C sales, customer support, customer success, or another client-facing role in the US market ;

• Fluent English (B2–C2) for everyday communication during calls;

• Genuine empathy and the ability to communicate calmly with people in stressful situations;

• Strong communication skills and confidence in recommending the right solution based on a client's needs;

• Ability to work efficiently in a high-volume environment;

• Basic computer skills (CRM, MS Office).

What the company offers:

• Full-time and fully remote work from anywhere;

• Fixed shift schedule (US Eastern Time). Depending on the team, you will be assigned to one of the following schedules: 9:00 AM – 6:00 PM EST, or 12:00 AM – 9:00 AM EST (night shift).

• Compensation includes a fixed pay (2 000 $), commission from each deal, and additional bonuses per deal;

• Structured onboarding with a sales trainer;

• Buddy support during the adaptation period;

• Regular coaching and strong leadership involvement;

• Clear growth opportunities with internal promotions.

This is an opportunity to join a fast-growing cybersecurity company with a strong sales culture and direct impact on your income and results. If this sounds like the right fit, feel free to apply and let’s get to know each other!